Terms of Service

The agreement between you and vøiddo for using tells.

Effective date: 2 May 2026 · Version 2026-05-02 · 18+ only · AS-IS, no warranties · Governing law: Israel

1. The agreement

By creating an account, accessing the API, installing the browser extension, embedding the white-label widget, or otherwise using the service in any form, you ("you", "User") agree to these Terms of Service and to our Privacy Policy. The Terms together with the Privacy Policy and (for white-label / B2B accounts) the Data Processing Agreement form the entire agreement between you and us regarding tells. If you do not agree, do not use the service.

tells is operated by voiddo, doing business as "vøiddo", a six-person studio based in Israel ("voiddo", "we", "us", "our"). "voiddo" is the legal business name; "vøiddo" (with stroked-ø) is the stylized brand wordmark used across our products. The service is offered globally subject to local law.

2. Eligibility — 18+ only

You must be eighteen (18) years of age or older to use tells. By registering, you represent and warrant that you are 18+. tells is not directed to and is not designed for minors. We do not knowingly accept registrations from anyone under 18; on becoming aware of an under-18 account, we will purge the account and any associated data within 30 days.

This 18+ rule applies to every surface of tells — web app, browser extension, PWA, white-label embed, API tier, mobile shortcuts. There is no younger-tier "kid mode" and there will not be one.

3. What tells does

tells reads written communication between you and other people, or between you and yourself, and produces evidence-backed analytical readings of the patterns it detects. It runs in three modes — read a message, read a person, read a profile — plus four bonus surfaces (Mirror, Voice coach, Decisions, Patterns over time). The analysis is generated by tells AI v1.0 under our system prompt and cultural framing layer.

4. What tells is NOT

• Not therapy. If you are in mental-health crisis or in a dangerous situation, contact a qualified professional or one of the localized resources we provide on every output.
• Not legal advice. tells does not provide legal opinions on disputes, custody, employment, or harassment cases. Do not rely on a tells analysis as evidence in any proceeding.
• Not medical advice. tells cannot diagnose mental-health conditions; the language we use is descriptive, not diagnostic. Do not adjust medication, treatment, or clinical decisions based on a tells output.
• Not financial advice. tells does not produce investment, tax, or business-decision recommendations. References to financial topics in submitted text are interpreted as language patterns, not as guidance.
• Not a courtroom transcript. Analyses are AI-generated interpretations and are not admissible as expert testimony.
• Not a substitute for human judgement. A pattern noticed by tells is a hypothesis to test, not a fact to act on.

5. Your responsibility for content you paste

When you submit any text to tells — a message exchange, a profile excerpt, a draft you wrote, a quote from another person — you represent and warrant that you have the legal right to do so. This includes (without limitation) the right under your jurisdiction's privacy, communications-recording, defamation, and intellectual-property laws, and any contractual confidentiality obligations you owe to any other party.

tells does not verify whether you have such a right. We rely on your representation. If a third party asserts a claim against vøiddo because of content you submitted, the indemnification clause in §13 below applies.

6. What you may not do with tells

You agree NOT to use tells, in whole or in part, to:

• Stalk, surveil, harass, intimidate, dox, or threaten any person.
• Manipulate, gaslight, deceive, or coerce another person, including with content generated by the Voice coach feature.
• Conduct unconsented surveillance, profiling, or monitoring of any individual whose communications you do not have a lawful basis to analyze.
• Analyze the communications of any person under 18 years of age. tells outputs about minors are out of scope and will be terminated on becoming known.
• Build a third-party service that mirrors or competes with tells using outputs collected from the API, extension, embed, or any other surface.
• Reverse-engineer the system prompts, scrape API responses at scale, attempt to extract training data, or otherwise probe the service for vulnerabilities outside an explicitly invited bug-bounty channel.
• Submit content that constitutes child sexual abuse material (CSAM), terrorism content, content that promotes self-harm against an identifiable person, or any content prohibited by applicable law.
• Use tells to generate content for unsolicited bulk messaging (spam) or for commercial deception.
• Resell, sublicense, or white-label the service except under an explicit written agreement with vøiddo (the practitioner / enterprise white-label tier).

The Mirror and Voice-coach features are designed to be asymmetrically protective: a target of manipulation can use Mirror on themselves to surface what an abuser is doing, and the Voice coach helps potential targets respond rather than helping abusers refine their tactics. Misuse against this design is a Terms violation.

7. Plans, billing, auto-renewal, refunds

Paid plans are billed by Paddle as Merchant of Record (paddle.com). Paddle handles VAT, sales tax, currency conversion, and chargebacks; vøiddo never sees your payment-card details. Paddle's terms apply to the payment relationship in addition to ours.

Auto-renewal disclosure. Paid plans renew automatically at the end of each monthly or annual cycle at the then-current price for your tier. The renewal charge appears on the same payment method you used at checkout. You may cancel at any time via the link in any Paddle invoice email or via the Customer Portal exposed in Settings → Billing → Manage. Cancellation takes effect at the end of the paid period; you keep paid features until then. There is no early-cancellation fee.

Refund window: 14 days from the most recent successful charge, in line with Paddle's standard policy. Refund requests after the 14-day window are reviewed case-by-case under Paddle's discretionary refund procedure but are not guaranteed. EU consumers retain their statutory 14-day cooling-off right under the Consumer Rights Directive.

No free trial of paid tiers: the Free tier is the trial. If we ever introduce a trial, the auto-renewal disclosure above will be re-presented at trial signup and trial-end notification will be emailed at least 7 days before conversion.

8. Hard caps

Every tier has explicit per-month caps on message reads, persons tracked, profile reads, Mirror analyses, voice-coach drafts, and decisions. There is no "unlimited" plan. Caps reset at the start of each billing cycle. Exceeding a cap returns a PLAN_LIMIT_EXCEEDED response code; upgrade your plan or wait for the cycle to reset.

9. Account deletion and data lifecycle

You may delete your account at any time via Settings → Privacy → Delete account. Deletion clears every row associated with you within 30 days, including any encrypted Patterns-mode snapshots, tracked-person labels, refresh tokens, and feedback. Cryptographic deletion of the per-user HKDF salt makes any retained ciphertext unrecoverable. Some operational records (billing audit entries, anti-abuse signals associated with banned accounts) may be retained where required by law for the minimum necessary period; these are segregated from your personal-data store.

Data export (GDPR Art. 20 portability) is available in the same panel as a one-click JSON download.

10. Service availability — AS-IS, no warranties

The service is provided "AS IS" and "AS AVAILABLE", without warranty of any kind, express or implied. To the maximum extent permitted by law, vøiddo disclaims all warranties, including but not limited to: implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, reliability, uninterrupted operation, error-free operation, or security beyond the controls described in our threat model.

vøiddo does not warrant that:

• any analysis output will be accurate, complete, current, or appropriate for any particular use;
• the service will be uninterrupted, timely, or free of bugs or vulnerabilities;
• defects will be corrected within any specific timeframe;
• the service will meet your specific requirements or expectations.

We aim for high uptime but do not contractually commit to a percentage at the consumer tiers. Custom SLA terms are available for the API tier on request.

11. AI fallibility

Analyses are generated by tells AI v1.0. Despite our cultural framing layer, prompt engineering, JSON-validation retries, and crisis-keyword scanning, the model can and does occasionally produce inaccurate, biased, hallucinated, insensitive, or harmful output. AI analyses are interpretations, not facts. You should always treat a tells output as a hypothesis worth testing — never as definitive truth, and never as a basis for irreversible action against another person. Every analysis surface includes a "Report bad analysis" button; reports are queued for review and feed cultural-framing fixes.

12. Limitation of liability

To the maximum extent permitted by law, vøiddo's aggregate liability for any and all claims arising out of or relating to these Terms or your use of tells — whether in contract, tort, statute, or otherwise — is limited to the greater of (a) the amount you actually paid vøiddo for the service in the twelve (12) months preceding the event giving rise to the claim, or (b) one hundred US dollars (USD 100).

In no event will vøiddo be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to: loss of profits, loss of revenue, loss of business, loss of goodwill, loss of data, emotional distress, damages arising from a relationship decision you made on the basis of an analysis, damages arising from a workplace decision you made on the basis of an analysis, damages arising from acting (or not acting) on a crisis-detection notice, damages arising from a third party's reaction to discovering they have been analyzed, or any other damages arising from your reliance on the service.

Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, or limitation of implied warranties. To the extent your jurisdiction is one of them, the limitations above apply only to the maximum extent permitted in that jurisdiction; the remaining limitations remain in full force.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded by law.

13. Indemnification

You agree to defend, indemnify, and hold harmless vøiddo, its operator, and its contractors from and against any claim, demand, action, loss, liability, damage, cost, or expense (including reasonable legal fees) arising out of or relating to: (a) your breach of these Terms, (b) your misuse of the service, (c) your violation of a third party's rights — including privacy, publicity, intellectual-property, or contractual rights — through content you submitted, or (d) any decision you, or any third party, made on the basis of a tells output. vøiddo will give you prompt notice of any covered claim and reasonable cooperation in your defence; you may not settle any claim that admits liability on vøiddo's behalf without our written consent.

14. Termination

By you: you may stop using tells at any time. Account deletion (§9) is available in your settings.

By us: we may suspend or terminate your account, with or without notice, if we reasonably believe that: you have breached these Terms (in particular §6 prohibited uses); you are using the service in a manner that creates legal exposure for vøiddo or any third party; you have failed to pay an outstanding invoice after a reasonable cure period; or required by law or by an order of a competent authority. Where reasonably possible we will notify you and offer an opportunity to cure the breach. Termination for material or wilful breach is effective immediately and we may withhold any outstanding refund.

The clauses that by their nature should survive termination — including §5 (your representations), §10 (warranty disclaimers), §12 (liability cap), §13 (indemnification), §15 (DMCA / IP), §17 (governing law), and §18 (general) — survive.

15. Intellectual property — DMCA / takedown notices

tells is built and operated by vøiddo. The system prompts, cultural-framing files, brand assets, name "tells", brand mark "vøiddo", and the case-file visual canon are owned by vøiddo or its licensors. Subject to your compliance with these Terms, vøiddo grants you a personal, non-exclusive, non-transferable, revocable licence to use the service for your own internal purposes (or, for white-label customers, the purposes specified in the white-label agreement).

You retain all rights in the text you submit. You grant vøiddo a limited licence to process that text for the sole purpose of producing an analysis output for you and (where you opted in) storing the encrypted snapshots. We do not use submitted text for AI training and we do not share it beyond the sub-processors disclosed in /legal/sub-processors.

Takedown — copyright (DMCA-style). If you believe that material accessible via tells infringes your copyright, send a written notice to support@voiddo.com with subject [COPYRIGHT NOTICE] containing: (1) your physical or electronic signature; (2) identification of the copyrighted work claimed to be infringed; (3) identification of the material that is claimed to be infringing and where it is located on tells; (4) your contact information; (5) a statement that you have a good-faith belief that use is not authorised; (6) a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorised to act on behalf of the copyright owner. We will respond within a reasonable time, may remove material, and will pass non-confidential portions of valid notices to the affected user. Counter-notices follow the same address and the same form.

Takedown — privacy / personal data. If you discover that personal data about you has been submitted to tells by another user without your consent, contact support@voiddo.com with subject [PRIVACY TAKEDOWN]. We will treat the request as a GDPR Art. 17 erasure request even if you are not in the EEA and will action it within 30 days where lawful.

16. Modification of these Terms

Material changes will be notified by email to active accounts at least 30 days before taking effect. Material changes include any change to: §2 eligibility, §6 prohibited uses, §7 billing or refund terms, §10 warranty disclaimer, §12 liability cap, §13 indemnification, §17 governing law, or any change that materially expands the data we collect or the sub-processors that receive content. Non-material edits (typo fixes, clarifications) may be applied without notice and noted in the version-string at the top of this page.

Continued use of the service after the effective date of a material change constitutes acceptance. If you do not accept a material change, you may cancel before the effective date for a pro-rated refund of the unused portion of any prepaid annual subscription.

17. Governing law, dispute resolution, and class-action note

Governing law. These Terms are governed by the laws of the State of Israel, excluding its conflict-of-law rules. [OWNER-CONFIRM] the registered jurisdiction of vøiddo on official paperwork.

Forum. Disputes between you and vøiddo are subject to the exclusive jurisdiction of the courts of Tel Aviv, Israel. Notwithstanding the foregoing, where local consumer-protection law in your country of residence grants you a non-waivable right to bring a claim in your local courts under your local law, those rights are preserved.

Class-action waiver — note for US users. To the extent permitted by applicable law, all disputes between you and vøiddo will be resolved on an individual basis only. You agree that you will not bring or participate in any class action, collective action, or representative proceeding against vøiddo, and you waive any right to a jury trial. This paragraph applies only where it is enforceable under the law of your jurisdiction; where it is not (including under any non-waivable statutory consumer right), the remainder of this section continues to apply unaffected.

Informal resolution first. Before filing any formal claim, please contact support@voiddo.com with the subject line [DISPUTE]. We commit to a written response within 30 days. Most disputes resolve at this stage.

18. General — severability, entire agreement, assignment, no waiver

Severability. If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision is severed and the remaining provisions remain in full force and effect.

Entire agreement. These Terms, together with the Privacy Policy and (for white-label / B2B accounts) the Data Processing Agreement, constitute the entire agreement between you and vøiddo regarding tells and supersede any prior or contemporaneous understanding. Any additional terms in a purchase order or other document submitted by you are rejected unless expressly accepted in writing by vøiddo.

No waiver. Failure by vøiddo to enforce any provision of these Terms is not a waiver of that provision or of any other.

Assignment. You may not assign these Terms without vøiddo's prior written consent. vøiddo may assign these Terms to an affiliate, successor, or acquirer of substantially all of its assets without your consent, on notice.

Force majeure. Neither party is liable for failure to perform due to events beyond reasonable control, including inference-infrastructure outages, hosting-provider outages, ISP outages, governmental orders, or natural disasters.

Notices. Notices to vøiddo go to support@voiddo.com. Notices to you go to the email address on your account. You are responsible for keeping your account email current.

Language. The English version of these Terms is authoritative; translations on tells.voiddo.com are provided for convenience.

19. Contact

Questions about these Terms: support@voiddo.com.
Privacy / data-subject requests: support@voiddo.com with subject [PRIVACY].
Copyright notices: [COPYRIGHT NOTICE]. Disputes: [DISPUTE].